Author Archive for guillaume

Take aways from the Facebook Developer Garage in London

The Facebook Developer Garage held on Monday 21st June at the Barbican centre was probably the best one I have attended so far as Mark Zuckerberg and other senior figures from Facebook were present to give more information on where Facebook is heading and what their plans are for Europe.

So here is a list of the information we got throughout day:

Figures:

70% of Facebook users are not in the US, so Facebook has to start a real global push.

200 million gamers on Facebook playing 4 games on average per month

Now 26 million UK users (the UK is the second biggest market for Facebook)

300,00 websites have implemented the like button (50% are European websites)

More than 1 billion pieces of content are ‘liked’ every day

Social Gaming:

  • Facebook is the biggest gaming platform worldwide and had just launched the beginning of a revolution. As the CEO of Playfish said, we have only scratched the surface of social gaming.
  • Social gaming breaks down access barriers to the games people play, requiring nothing that a user doesn’t already have (e.g. Facebook account, mobile phone, and computer) - as opposed to a console: PS3/XBOX/Wii.
  • Facebook credits simplify micro-transactions, and there’s a social element too. Credits build trust so that when a user sees a payment request from an app they can see the friends that have trusted the service before.
  • Facebook credits are a key to profitability for the company. As Facebook takes a commission of 30% on any given transaction, it represents a strong revenue stream for the company.

Recommendations Features (Social Plugins):

  • Implement Amazon style recommendations on your website. The Recommendation Facebook social plugins offers new opportunities for brands to personalise the content of their website: it applies the Facebook engine to your website content (what everyone likes + what your friends like + what you liked before).

How Facebook Works as a Company:

  • First the great idea, then the monetisation plan. The company focuses on a great idea and monetisation will follow if it works, Facebook (even in its leaner days) didn’t think about monetisation until the idea had developed and succeeded on its own merits.
  • Facebook still perceives itself as a start up. Mark Zuckerberg kept saying that this was the beginning of the journey. And even when describing his company, he insisted they were still small, with a team of 30 engineers taking care of the platform and only one guy in charge of the chat function (which is the 2nd or 3rd biggest in the world).

Facebook in Europe:

  • Europe is a key territory for Facebook’s future expansion. As there are 140 millions Facebook users in Europe, it has become a market as vital as the US for the company. And as the penetration rate is lower, in the long run, Europe will overcome the US in terms of users. So by investing in Europe, it looks like Facebook plans to generate more revenue from here too.
  • Facebook is going to extend its European presence to strengthen its relationship with developers and agencies. It means more support for developers in Europe with engineers available on European time zones. This also involves more Facebook Developer Garages organised all over Europe.

Location Feature:

  • Coming soon” was Mark Zuckerberg’s comment when the question was raised.

‘Liked’ by Everyone:

  • Everyone within the Nudge team liked Mark Zuckerberg. He is a lot more down to earth than he appears when he does public speaking.

What I found extremely interesting throughout the day was how Facebook CEOs insisted that what they have achieved so far it is just the beginning of the journey. So expect Facebook to become the social network of choice for 1 billion users, have one of the most demanded (virtual) currencies on the planet and be implemented on every website. Get used to it: Facebook will be the web.

The iPhone and Social Media

The iPhone is one of the best smart phones on the market, and the fourth version of it will definitely bring it to a new level. However, the real interest lies in the integration with social media. The iPhone app store has not only made it easier to use social networks on the go, but has brought some much needed functionality.

So here is a review of what the iPhone has brought and will bring to social media:

  • Social Networks application: The Facebook iPhone app is the most downloaded and 25% of Facebook traffic comes from mobile phone.
  • Facebook Connect Implementation: Applications are using Facebook Connect to import user’s data in order to offer a richer experience. Have a look at some examples here.
  • Share on Facebook/Twitter: When using an application on the iPhone, users can share content with their friends by publishing it on their Facebook wall or sending a tweet.
  • Find your Facebook Friends: When an application integrates Facebook, it is easier for users to invite friends to sign up or to see who is already a member.
  • Export data from your social network to your iPhone: Applications such as Smart Sync for Facebook lets users export data from their Facebook account to their iPhone. For example, so they can see the Facebook profile picture of their contact in their telephone book
  • Improve functionality: Some applications offer features that you cannot find on official application. For example, the Facebook iPhone app does not offer any means to upload pictures from your phone to your Facebook profile, but the application VideoUp does enable you to do so.
  • Aggregation: Several applications are collection of your different social media accounts (Facebook, Twitter, Foursquare, LinkedIn, etc), which is quite handy in order to manage so many outposts. Zensify is one of the few that do the job pretty well.

The next big step regarding social media and the iPhone would be to integrate Facebook features straight into the Operating System of the smart phone, such as contact and event synchronisation. This is probably the first step towards what could become the ‘Facebook phone’.

Decode the Facebook Insignia

In case you haven’t heard yet, Mark Zuckerberg had a bit of a Nixon moment when he was sweating during an interview at the D8 conference. But more embarrassing than this was when he took off his hoody and everyone discovered a mysterious insignia on the inside of it.

The insignia tells us a lot about the direction the company is taking:

  • The unofficial mission of Facebook as a company is to “Make the world open and connected”.
  • 2010 appears as an important milestones for the company as it now has three pillars:

1. The stream that aggregates and displays users’ content.

2. The platform that enables brands to engage customers through bespoke applications.

3. The open graph that lets Facebook index the web and re-organise the information.

  • Facebook’s use of user data, represented by the blue ring, is the cement of their strategy, used to sustain the three pillars and enable further expansion.

So what do you think of this insignia? Do you find it useful to explain Facebook’s strategy? Does it scare you? Or do you just think its cheesy and completely geeky?

The True Value of a Facebook Fan

Syncapse has compiled a fantastic empirical review to determine the value of a Facebook fan to a brand. The study was run in the US and is based on 20 mega brands including Nike, McDonald’s and Sony PlayStation.

Here are the highlights of the study:

  • Fans were reported to spend on average $71.84 per year more than respondents who were not fans.
  • Fans are not created equal: if the average value of a fan is $136.38, the fan value can reach up to $270.77 in the best case, or go down to $0.
  • The most valuable fans are those of McDonald’s who present an annual value of $508.16.
  • Facebook fans are 20% more likely to continue using a brand than non-fan consumers.
  • 68% of Facebook fans indicated that they are very likely to recommend a product compared to only 28% for non-fans.
  • 34% of respondents are more likely to become a fan of the brand if they see that one of their Facebook friends is already a fan.
  • 36% of respondents are more likely to try a product if one of their Facebook friends became a fan
  • 81% of fans feel a connection/empathy with the brand, compared to 39% of non-fans.

As Syncapse states it in its report, “It is important to note that this audience would still have value without Facebook, although arguably much less discernable value”.

Lost in Translation on Facebook

Semantically speaking, Facebook fan pages have always been weird. They are officially called ‘Public Profiles’, but as you were used to ‘Becoming a fan’ of them, they were called by the marketing industry and Facebook users a ‘fan page’ - an easier to understand and more funky name than the official one.

However, now that you ‘like’ a page, the question is: ‘What should you call them?’ Well based on what happened before, we should probably call them ‘Like pages’ and so the people that liked them are ‘Likers’ and not ‘fans’.

It doesn’t sound terribly exciting, which might explain why Facebook and everyone else have kept the previous name. So now I’m wondering what would happen if Facebook changed the ‘Like’ to ‘Awesome’ instead? Users that like a page would be ‘Awesome users’ and brands would have ‘Awesome pages’. Now we have a name that rocks!

Build a Facebook Application, Stupid!

5 years ago, if you were a Brand Manager and had to launch an online campaign, you would have built a micro site. Today, you would build a Facebook application. Here is why:

You cannot ignore 400 million users (and counting)

Facebook has become the entry gate of the web. If you take an average internet user, he automatically does two things when he has access to the internet: He checks his emails and then he checks his Facebook account. By creating something that is already on Facebook, you put your content a step closer to users.

You can do so many things with users’ content

As Facebook users put so much of their own content on the platforms, (picture, status updates, notes,   videos, etc) it means there is a solid basis you can use to convey your message. You can mix this content with that of your brand’s, to create a social mash up of content, that users will share with their friends, and this ensures it will go viral.

Fans vs. Visitors: A long lasting relationship vs. A one time visit

When people visit your microsite, they give you a 30 second attention span and they might never come back to it. If you attached your application to a fan page, users ‘Like’ it. This means you can reach them through their newsfeed or messages, and make them come back to you.

It is cheaper

You can build a state of the art Facebook application for £25,000. Can you say the same for a microsite?

It has a higher retention rate

As half of the Facebook users come back to the application every day and there are strong mechanisms to get their attention, (stories on wall; invites; notifications) you have the means to make users coming back to your content a lot easier, than with a microsite.

It spreads more easily

Because you engage users on their favourite platforms, they are just one click away to sharing your content with their friends. And, as any activity they perform appears in their newsfeed, it means it will get the attention of their friends.

Users have changed

In 2010, users want to interact with campaigns that are fun and which engage them with their friends. And there is no better platform for this than Facebook.

How to Run a Competition on Facebook

So, you have defined a strategy for your presence on Facebook and launched your fan page. Now you want to initiate the last sequence of your master plan, by setting up a competition on Facebook to get more fans on your page. In addition to all the general regulations for this kind of action, here are the most important points from the Facebook promotional policies:

  • You need to go through an approval process of Facebook giving you the green light.
  • Your application can only be run on the tab of a fan page or on canvas (i.e. on an application).
  • You need to buy ad space (know that the minimum spent is $10,000 for 30 days).

If you want to see successful examples of competitions on Facebook, have a look at the ‘Superfans’ application for Domino’s Pizza or the ‘ModNation Football Legends’ applications for Sony PlayStation.

Facebook Plugins: A Bonanza for Online Retailers

The launch of social plugins by Facebook, at the f8 last month, marked two things: The rebirth of the infamous Beacon program, and a killer feature for online retailers. The combination of the ‘Like’ button and the activity feed on a website means users are now able to see what the most popular items are, but more importantly, they can see what their friends are interested in, and what products they have bought or are planning to buy.

Imagine you are doing your shopping online, and suddenly you see that two of your friends have ‘Liked’ a product. I bet you will want to have a look at it, you might ‘Like’ it, and then you might buy it. This is a very powerful marketing tool that will enable brands to increase their sales. The MyDeco website is a telling example of the efficiency of the system: the implementation of the ‘Like’ button and the activity box truly generate a social experience that will increase the amount of user’s purchase.

Be Careful of What You Say on Facebook

You’ve probably read this a few times already, but Facebook is a public place, so everything you put in there might be found by someone else. I am sure by now you have customized your privacy settings, to make sure your boss doesn’t see pictures of yourself from the last party, but now there is another element you need to worry about, and that is ‘Community Pages’.

Facebook introduced them just prior the f8 conference at the end of last month. Basically, they are pages dedicated to a particular topic where information about the topic is stored. For example, if the fan page is about cooking, it will display information from the Wikipedia page on this venerable art. However, the interesting bit is that Facebook also displays related post from users. Each time a user puts the word ‘cooking’ in one of their posts, and shares it under the option: ‘Everyone’, it will be shown on the community page on the tab: ‘Related Posts’. Thus, it might be slightly embarrassing to have this kind of information displayed for the whole world to see.

Added to this, the idea of aggregating users’ status updates, based on keywords, has a limitation. Posts that do not relate to the community page end up on it too, as you can see in this example below, for the fan page of the new movie - ‘The Hangover’.

General Election 2010: What Did Go Wrong with Social Media?

Social media did not have a determining influence on the UK General Election 2010 at any time during the campaign. Aiming for a repeat of the success of the 2008 Obama presidential campaign, the three main political parties all hired their own social media specialists. They failed.

The campaign was marked by two events: the TV debates that made Nick Clegg a rock star and the ‘Bigotgate’ that destroyed what was left of Gordon Brown and the Labour. The outcomes of these events were a result of TV and radio - the traditional media.

In comparison, the only notable story that happened through social media was the sacking of a Labour candidate, Stuart MacLennan, because of his Twitter remarks.

So what went wrong with Facebook, Twitter and YouTube? After all, we had heard for months than this was going to be a ‘social media election’. But what does that really mean? The successful use of social media for political campaigns involves two core elements:

1) Voters are your ambassadors. You engage with voters to get your message across, make them adopt it and create it in their own way to tell your story. A message gets a lot more powerful when told with voters’ words.

2) The capacity to leverage your voter base and mobilize it. Consider inviting users to attend events or to use their social media account to send the same message at the same time (e.g. voters giving up their Facebook status to the US democrats on Election Day in November 2008).

Have any of the Big Three done that? Not really. Of course they did the basics and created a Facebook fan page, a Twitter account and a You Tube channel. Even the wife of Gordon Brown did her bit with her SarahBrown10 Twitter account.

But they used it as if it was old media, bombarding voters with messages but not creating any real interaction. Just have a look at the respective Facebook fan page for the Conservatives, the Labour and the Lib Dems. The only thing you can do as a voter is share these messages. It is a very poor level of interaction offered in a post-web 2.0 world.

So what did this generate in terms of users/subscribers/followers for these organisations? The Tories have the biggest audienc with over 106,000 Facebook fans and 36,000 followers on Twitter .These figures are not so impressive considering the reach of social media in this country (the UK has more than 22.5 million Facebook users that are 18+ and London is the Twitter capital of the world).Of course the figures give a lead to the Conservatives, but this has not been translated into a clear victory as Nick Clegg won a Facebook poll of 480,000 users with 42% of the votes.

The fact that none of the political parties have harnessed the power of social media is really a missed opportunity, as voters have been using them intensively. Voters used Twitter to comment live the TV political debate #leadersdebate.

Voters were also incredibly active on Facebook, as Richard Allan, Facebook Head of European policy confirmed it: “More than 260,000 users joined Democracy UK, Facebook’s political hub and nearly half a million people took part in our mock-election poll say who they wanted to be their PM. On May 6th nearly two million Facebook users (out of 26 million voters) clicked our ‘I’ve Voted’ counter.”

If you compared this figure with the 280,000 Facebook user fans of the top 5 political parties, it means that only 14% of potentially interested users have been engaged by political parties.

However, the social media strategist should not take the full blame of the lack of success on these platforms. Other factors can also explain why social media has not played the role they could have fulfilled:

1) No one else is Barack Obama. During his campaign, the current American president became more than a candidate; he was a global symbol of hope and change. And as millions of voters identified themselves with him, it was then easier to mobilise them through social media.

2) The TV political debates made the campaign. That was the first time ever that TV political debate between the Big Three were organised. This means that Britain just entered the 20th century in terms of political campaigns, whereas social media belongs to the 21st century! The TV political debate represented a novelty that reached far more voters than social media (the three debates gathered a cumulative audience of 23 million viewers).

So, you could say that the General Election 2010 has been a rendezvous manqué with social media. But the reality of a hung parliament means that another election could be called in a few months. As the TV political debate will not be such a novelty anymore, social media might set the dynamic of the campaign.